Top 10 Tips for Growing Your Business with Direct Mail
Postcards
Introduction: Why Use Postcards?
If you've priced
out display advertising or Yellow Pages listings, you know that they can add up
to big money in a hurry. Quite often, these valuable promotional tools are
beyond the budgets of many small and home-based businesses.
But since
promotion is a necessity, even for the smallest of businesses, what can you do?
I've found a way around this dilemma by using four-color postcards.
They've been an essential part of my marketing toolkit for more than six years,
and they've brought thousands of (U.S.) dollars worth of business to my web and
graphic design studio.
Here are my Top 10 Tips to help your grow your
business with postcards.
Tip #1: Keep It Simple, Sister (or Sir).
The image on the front of the postcard should be simple, but
attractive. I've found that brightly colored cards pull a better response than
the dark, moody cards. So, I'd recommend that you save your artistic angst for
some other medium.
You should also create an image that's easily
comprehended. Why? Because your recipient will only give your card a one- or
two-second glance before deciding to keep it or throw it away.
Tip
#2: You Need a Good Mailing List.
There are many companies that will
rent you a mailing list, and if you're targeting a specific industry, you'd be
well advised to travel this route. On the other hand, list rental fees aren't
cheap, and the fees only cover one-time use of the list.
When I first
got started with postcard marketing, I could barely afford to pay my own rent,
so mailing list rental was out of the question. So I made my own mailing list
instead.
I found names by flipping through directories of organizations
I belonged to. The Rolodex on my desk was also a rich source of names. And
since my first postcard promoted a website showcasing my family's business
interests, my dad also contributed a lot of names. He still sends me a name now
and then.
Before I put any name on the list, I ask myself if this
person would be interested in hearing from me on an ongoing basis. If I think
so, that individual goes on the list. If not, I keep 'em off the
list.
Tip #3: Frequency is Important.
My dad is a man of
very few words. He has this to say about promotion: "You gotta let 'em know
you're still alive." In other words, a business that clients and prospects hear
from is one that they'll keep in mind.
And the flipside of that
statement is the old adage, "Out of Sight, Out of Mind." That's why I make it a
point to send nine or ten postcards each year.
Tip #4: Give Them the
Old One-Two.
It's not enough to just send your cards. You need to
follow up with your key clients and prospects. You know who they are, so phone,
e-mail or visit with them within a week of any postcard mailing.
Tip
#5: Pictures Good, Copy Better.
My first tip was about the type of
image that should go on the front of the card. Your image is important, because
that's what gets the recipient's attention. But the copy on the flipside is
what helps make the sale.
Although entire libraries of books have been
written on the subject of effective direct mail marketing copy, let me boil
these books down to this essential fact: You want your copy to get your
audience to do something.
What should your postcard copy inspire your
audience to do? Well, that's up to you, but here are some ideas:
1.
Visit the website you just created for a client.
2. Come to the grand
opening of your remodeled store.
3. Use the discount on your new product
or service.
This, in essence is what sets direct marketing apart from
conventional advertising. Most conventional advertising is aimed at building an
image of a company. This requires a lot of repetition of an advertising
message, and as you would expect, the process can take a long time and cost a
lot of money.
On the other hand, direct marketing isn't so much
concerned with building an image as it is with getting people do something NOW.
This is a much more cost-effective approach for small business.
Tip
#6: Follow Your Printer's Instructions Carefully. This one goes
without saying, but I have a confession to make: I delayed the printing of a
crucial promotional postcard by sizing the card to the wrong dimensions. The
printer was kind enough to fix my error without charging me, and for that I am
very grateful.
Printer's instructions can be lengthy - and confusing.
There's a simple solution to this problem: Ask Questions. Most printers are
happy to help, especially if you contact them before you actually send them the
stuff you want printed.
Tip #7: Proofread Once. Proofread
Twice. When I worked in the editorial field, I found myself on the
receiving end of many a Boss Tirade about the importance of proofreading. This
was because I wasn't very good at it, and a lot of Boss-Annoying errors got by
me.
If you're a lousy proofreader with a lot of money, you can hire
others to do it for you. If your budget isn't that hefty, you'll have to do it
yourself. If I'm faced with the onerous task of proofreading, here's how I do
it:
I read every word out loud. Slowly and carefully, just like I did
back in first grade reading class. Sometimes, I decide to have some fun and do
my proofreading in the form of dramatic readings. Hey, it makes the job go
faster
Tip #8: Who are you? Where are you?
My cards
include the following contact information:
Lrpdesigns Web & Graphic
Design P.O. Box 43161 Tucson, AZ 85733 Telephone: 520-690-1888
E-mail: Info@Lrpdesigns.com Web: http://www.Lrpdesigns.com/
I
include all of this information so people can get a hold me by mail, Internet
or telephone. Most of my responses tend to come via phone or e-mail. The return
address is there so the post office can get the card back to me if a
recipient's address is no longer valid.
Tip #9: Maintain Your List!
If your mailing list grows to any size, maintaining it can get to
be a chore. And this task can be quite time-consuming. It is for me, but I like
to have an accurate list. More of the mail gets through that way.
Occasionally, people will call or e-mail and ask to be taken off my
list. I do so immediately, no questions asked.
Tip #10: Keep At
It!
This is another one of my dad's favorite expressions. But those
three words reveal a lot of truth. Like other marketing efforts, postcard
mailings must be done over and over again to have a positive effect on your
bottom line.
Although postcard marketing can cost less than, say, a
campaign of magazine advertising or promoting your business in the Yellow
Pages, it is not cost-free. On a yearly basis, my postcard printing and mailing
costs run around U.S. $2,500. However, I believe that this is money well spent,
so I keep doing it.
Written by Martha Retallick Martha Retallick is an avid (and
some say rabid) postcard marketer from Tucson, Arizona, USA.
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